Privacy Policy

1. Who is responsible for the data

WorldTrails is operated by Travelook. If you have a question about privacy or want to exercise any of your rights, you can contact us at support@travelookapp.com.

2. Data we may collect

• Account data, such as name, email address, and profile photo when you choose to add one.
• Usage data, such as pages visited, trails viewed, and interactions with the platform.
• Contribution data, including reviews, photos, and condition reports you submit.
• Technical data, such as IP address, browser type, device information, and basic diagnostics.
• Contact data you send us through forms, support messages, or municipality requests.

3. Why we use that data

• To provide the service and keep your account working.
• To improve trail pages, search, moderation, and the overall product experience.
• To reply to support messages and onboarding requests.
• To understand how the platform is being used and where it needs improvement.
• To comply with legal and security obligations.

4. Legal basis

• Consent, when you create an account, submit a form, or choose to contribute content.
• Contractual necessity, when we need the data to provide the service you asked for.
• Legitimate interest, when we improve the platform, prevent abuse, or protect the service.
• Legal obligation, when the law requires us to keep or disclose specific records.

5. Who may receive the data

We do not sell personal data. We may share it with service providers that help us operate the platform, such as hosting, authentication, email delivery, and analytics tools. We may also disclose data when required by law or by a competent authority.

6. How long we keep it

We keep personal data for as long as it is needed to operate the service, handle support, or comply with legal obligations. Account information is normally kept while the account remains active. After deletion requests, data is removed or anonymized within a reasonable period unless retention is required by law.

7. Your rights

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Ask for deletion when there is no legal reason to keep the data.
• Request portability where applicable.
• Object to specific types of processing or ask us to restrict it.

8. Security and changes

We use technical and organizational safeguards that are appropriate for the service, including encrypted connections, access controls, and routine security measures.

We may update this policy from time to time. When that happens, the latest version will always be published on this page.